Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Adeliz B.06-24-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Great service

  • Jim W.06-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Great Service,respected my Time,my car has 20k miles so not much was needed.I love my 2024 Get 48mpg

  • Daniel J.06-23-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Marisa B.06-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The people were so nice and helpful.

  • Steven D.06-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Brian was so very helpful handling our delivery and explaining the Atlas to us. Great service

  • Amy M.06-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Rebecca L.06-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Roxy is amazing!!! She takes the time to explain everything and I 100% trust her!!!

  • Kathy N.06-19-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    I love this dealership. This was my 5th car from them. My daughter owns an Atlas and her daughter owns a Taos. My son drives a Jetta. All purchased from Napleton. Sales team is friendly and knowledgeable. Finance also was a pleasure. Service dept is always a pleasure as well when i need to bring in for maintenance. Cashier also a winner. One big winning team. 😊

  • Mark L.06-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Roxanne is the best and always helps out!

  • Jelissa F.06-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Danny was Amazing!! He was very patient and understood that I was not in a rush to buy a vehicle but, he definitely made me fall in love with my 2025 Tiguan. Brandon was very professional and helped me get the approval for my vehicle. Overall a great buying experience. Thank you!