Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Michael C.07-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The staff at Napleton's was very knowledgeable and friendly. They were accurate with the repairs and submitted all our warranty info so that we got our repairs covered.

  • Felix O.07-12-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    The service was excellent, Marcus was very patient and showed us the cars and worked so I could buy the vehicle at the budget I needed. We left with the car I wanted and satisfied and grateful for all the attention they gave us.

  • Enrique R.07-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Appointment scheduled with ease, choose a convenient date and time on my own

  • Anna A.07-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Kendra I.07-09-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Cliff was a top notch salesperson. He wasn’t just about the sale but got to know us on a personal level. He worked hard to get us the car we wanted and it was a relief to have a knowledgeable person helping us.

  • Jose W.07-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Is all about the great service advisor who always take great care of me and my Volkswagen Tiguan. Roxie is very knowledgeable about VW vehicles and on top of that she is very courteous and professional.

  • Roxane J.07-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Darrell B.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    All good

  • Igor C.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Omar was a very king and great person,i would recommend him to anyone coming to the service.

  • Marilyn O.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The staff is what makes the difference, specially my service advisor Roxie Jones.