Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Ashley G.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Steven D.08-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Bryan at Napleton VW answered all of our questions and was extremely knowledgeable and solved both of our VW lease car problems we were having. Bryan makes sure that he goes over the features in the car we lease. He always responds when we reach out with any problems. When we lease a VW Bryan always does a great job preparing the necessary documents and has the car totally prepared at our scheduled pick-up time. He is so dependable, and he makes sure that we have great service no matter what our VW vehicle problem is.

  • Thanh L.08-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Excellent

  • Michelle D.08-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Omar was super helpful, friendly, and set perfect expectations on timing. Communication was excellent and will definitely ask for him in the future!

  • Andrew H.07-31-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Carla N.07-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Omar was Fantastic and communicative

  • Kerry S.07-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Great Service, thanks Omar!

  • Randaine R.07-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Christopher K.07-31-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

  • Rafael S.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023