Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • William H.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Top of line service manager .

  • Iva C.08-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Great customer service from greeting to leaving

  • Susan H.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I’m not sure if my fluids are checked because the windshield wiper fluid was still empty when I got the car back

  • John D.08-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Gary R.08-19-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Austin was professional, provided the information we needed, and efficiently handled the sale. (Paperwork signing was slow.)

  • Francisco H.08-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    My service advisor Jonathan was amazing! Super knowledgeable, provided excellent customer service, and even made me laugh throughout the process. If you need work done on your VW, definitely bring your vehicle here—you won’t be disappointed!

  • Robert M.08-19-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Oubay A.08-18-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    All good and to the point. Had a flat tire on the Turnpike going from Miami to Ortlando, but realized my car did not have the lock key for replacing the tire. My dealer in Doral sold me VW Athena without it. Fixed the tire and went back to Miami to get my lock key. The dealer Doral will replace all of them and give me a new key.

  • Frank M.08-12-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    My Sales rep( Mike Fuller) reads his customers.. he read me and delivered!

  • Jonathan M.08-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    You have the best service writer on the market Roxy is the best she takes care of you. She informed you what’s going on. How long are you gonna be there roughly and what they’re doing.