Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Othon D.10-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    For starters, everyone is so welcoming. Then quick service with an excellent attitude from the service advisor. Everyone there is always so friendly and helpful. I enjoy getting my car serviced here.

  • Karen G.10-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    My car has had to be brought in 6x and the problem still has not been fixed. My car is having issues again the day after picking it up. This will be the 7th time having to bring my car in which is unacceptable!

  • Dustin M.10-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Carlos S.10-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Kevin C.10-25-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Roxie, and honestly the entire group over at Napeltons are great. Making sure my car is taken care of, it's also nice to talk to some of the other employees there. All are very nice. Thanks.

  • Ariel H.10-23-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Jonathan was Mine service consultant. He was fantastic super knowledgeable super friendly really appreciate it.

  • Kaya R.10-21-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    Kevin is wonderful! He’s been very helpful and patient.

  • Dave P.10-21-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Dennis B.10-19-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Meet and greet at the service desk and listening to me.

  • James O.10-18-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    Very prompt service, knowledgeable service rep.