Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • John G.01-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Roxie was amazing, her customer service was amazing. The courtesy driver did a great job also.

  • Stephanie C.01-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Jonathan M.01-02-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    Jose, our agent, was professional, courtious, and went beyond to help us get what we needed. Our experience was great at the Napletons VW. Jose deserves a raise!

  • Jeffrey H.01-01-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Helpful staff looking for best solutions

  • Janice M.12-31-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    My sales lady was understanding and was concerned about what I wanted in a vehicle. Not pushy.

  • Maria M.12-31-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Michael K.12-30-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Nice friendly and capable dealership

  • Jeremy N.12-30-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Timothy R.12-28-2024

    TYPE:ServiceMODEL:ArteonYEAR:2021

    Roxie and Ben provide great customer service as always!

  • Ruth T.12-28-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023