TYPE:ServiceMODEL:AtlasYEAR:2019
Jacob was super helpful in communicating with us throughout the process of diagnosing the problem, ordering the required parts and getting our Atlas repaired and back to us.
Average Score (267 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
The service department is a positive and seamless experience at Napleton Volkswagen Sanford. The courtesy shuttle is great!
TYPE:ServiceMODEL:TiguanYEAR:2022
Our service consultant, Jacob, is absolutely incredible. Through our very difficult to diagnose issue, Jacob took perfect care of our car and built a fantastic relationship to make sure we knew we were being taken care of. He went above and beyond every single time he had our car. We will never use another dealership as long as Jacob is at Napleton. We cannot thank him enough for his help and now our car is PERFECT. Thank you so much, Jacob!
TYPE:ServiceMODEL:AtlasYEAR:2019
Always greeted with a smile. Staff is genuine and always willing to help. Not overbearing like many other dealerships. I feel like they are here for my needs and not always in sell mode.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
Why? Because Mr. Lower took the time to explain everything step by step to me. He even had a little humor with it.
TYPE:ServiceMODEL:AtlasYEAR:2019
Roxie and the rest of the front-end service team are always a pleasure to deal with at Napeltons.
TYPE:ServiceMODEL:BeetleYEAR:2018
$336 to much for a battery it died in service drive so I had no choice but to buy one there $130 for oil change high too
TYPE:ServiceMODEL:AtlasYEAR:2024
Car is ready and done right the first time..
TYPE:ServiceMODEL:ID.4YEAR:2021