Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Maritza L.05-19-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Iva C.05-17-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Roxie was a great! She is a shining example of what customer service should be

  • Jeremy N.05-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Ciara M.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Jacob was our advisor and he was awesome! He was easy to keep in contact with and he kept us updated the whole time. I needed to make sure I had my car to drive my kids to school and he made sure that it was going to be finished in time. He even had the driver come before the car was finished so that we would be on time. Thank you for everything

  • Miguel L.05-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Jonathan Fiermonti service manager at NAPLETON SANFORD the best. very happy with sanford staff VOLKSWAGEN experts and great staff they fix our vehicle in 4 days amazing job. we had taken our vehicle to VOLKSWAGEN SOUTH! at VW SOUTH in orlando no one know what there doing and screw up our ATLAS we started shopping to change vehicle because all issues that was causing our vehicle not ac and turn off while driving with kids in vehicle and had 90 day no result in fixing it. never go back to orlando store all dumb @$$. SANFORD best tech.and service staff.

  • Emily O.05-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Melissa D.05-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Sheila W.05-08-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Brought the car in for a maintenance, second inquiry/check for clicking in left wheel. Jonathan is my advisor. Darius, the mechanic diagnosed exactly what it was. Replace cv joint rods.

  • Arianne M.05-05-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    The service consultant was amazing to work with. He was very knowledgeable and answered all my questions.

  • Lucas B.05-05-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025