Average Score (267 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

267 Ratings

4.8 Average

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  • Matthew R.05-31-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Kattie B.05-29-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Eddie was absolutely fantastic through the entire process

  • Henry O.05-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Always a pleasure servicing my VW vehicles here!

  • Henry O.05-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service is always a pleasure at Napelton VW sanford, I have been servicing my VW vehicles for about 10 years and have always been satisfied!

  • Felicia R.05-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    This location had my car for 60 days for repair. The team was very informative and took great care of me while I waited for repair.

  • Donna P.05-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Much better adherence to appointment time than Gunther VW

  • Kristy B.05-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Excellent communication

  • Michael U.05-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Friendly and responsive team.

  • William S.05-21-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    service was fairly easy to schedule, facilities and staff were pleasant,

  • Laura D.05-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019